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Frequently asked questions

If you are planning a trip to Princess Marina House, the following information will help answer any questions you have. However, don't hesitate to get in touch and a member of our team will be happy to help.

What age group do you serve?

There is no upper age limit. The lower age limit is 18.

Are you a hotel or a nursing home?

We are a hotel that is registered with Care Quality Commission to provide care to 30 of our 50 guests at any one time. So you can just come for a holiday or we can provide care if required in a holiday environment.

Do I need insurance

Yes. To ensure you have protection against the majority of incidents that can spoil or affect a holiday, all fully or partially self-funding guests and carers should take out travel insurance.

What time should I arrive and depart?

You can check in from 2pm onwards. You must vacate your room by 10am on the day of your departure. Early arrival or late departure may be possible by prior arrangement.

What will happen at check-in?

We will check you in and give you a personal one to one welcome to familiarise you with all that is on offer.

What do I do about my medication?

Medication can only be dispensed at Princess Marina House if it is in the original packaging with correct typewritten or printed labelling. This must include the guest’s name, substance, strength and frequency of medication.

It must also correspond with dose and administration times in the medical certificate.  You must bring a sufficient supply to cover the period of your stay. Prescribed medication cannot be altered in any way, for example, by crushing.

Are there laundry facilities?

Yes, there are facilities for doing laundry. There is a free laundrette and an in-house laundry service should you need assistance.

What's included in the price of my short break?

The following items are included in the price of your stay:

  • All meals: breakfast, lunch, including packed lunches for excursions, and a three-course evening meal, including tea, coffee and squash. Alcoholic drinks are available for purchase.
  • Towels and linen
  • All activities, including evening entertainment
  • Excursions to local places of interest
  • Personal care
  • Wheelchairs and scooters
  • Entrance fees on excursions

What's not included in the price of my short break?

The following are not included in the cost of your stay:

  • Travel insurance; all fully or partially self-funding guests and carers should have travel insurance
  • Transport to and from Princess Marina House
  • Any extra food or drink purchased on excursions
  • Drinks from the bar
  • External services, such as hairdressing not supplied by Princess Marina House staff
  • Newspapers

Is smoking permitted?

Smoking is not permitted in the buildings or vehicles of Princess Marina House and is only allowed in designated areas on the grounds. Please note that staff or volunteers will not help guests' with their smoking needs.

What happens if I lose or damage my property?

Princess Marina House accepts no responsibility for lost or damaged property.

Can I bring my pet?

Unfortunately we are unable to accommodate pets.

0800 169 2942

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