Contact us

Whether you are looking to contact our support helpline or have a media enquiry, below are several ways you can get in touch with us.

If you need our help and support

If you need our help with a welfare concern, for example:

• if you are in financial need
• need support in maintaining your home
• have care or mobility needs

Please contact us via email at welfarenavigators@rafbf.org.uk, via our online form or by calling our helpline on 0300 102 1919 between 8:30am and 4:30pm Monday to Friday. That way we will be able to deal with your enquiry much quicker. Please note that requests sent via post may take longer to be responded to.

Alternatively, you can use our web chat facility (located in the bottom right of this screen) to get in touch with us between 8:30am and 4:30pm, Monday to Friday. Find out more about our web chat.

Please note, that to qualify for general support the eligible Service person must have served in the Royal Air Force for at least one day and you must usually have less than £16,000 in savings or in the case of care home top-up assistance you will need savings of less than £23,250 (£46,500 if capital savings in joint names). However, every request for assistance is considered in isolation and assessed on individual need.

If you would like to support us

If you would like to talk to us about:

• Making a donation
• Amending your contact details or mailing preferences
• Gift Aid

Please email our fundraising team at hello@rafbf.org.uk.

If you would like to participate in an event, fundraise or volunteer for us, please visit our Get involved section for more information or get in touch with us at challenge@rafbf.org.uk.

If you would like to discuss linking your product or company with the RAF Benevolent Fund, please see our Corporate Partnerships page or or email our Corporate Partnerships Team at corporate@rafbf.org.uk.

General enquiries

If you have a general enquiry you can complete our short enquiry form. If you would prefer to talk to one of our team or to make a donation by telephone, please call 020 7580 8343.

Head office contacts

• Telephone: 020 7580 8343
• Email: mail@rafbf.org.uk
• Address: RAF Benevolent Fund, 67 Portland Place, London W1B 1AR

Press and media contacts

Our media team is here to provide journalists with the latest news and information about the RAF Benevolent Fund. If you would like to request an interview, quote or comment, please get in touch.

Anna Ramsey – Public Relations Manager 

• Email: anna.ramsey@rafbf.org.uk | communications@rafbf.org.uk

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