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Advocacy service

Our friendly in-house advocates provide a range of care and housing advice, depending on your situation. They can act on your behalf if there is a dispute about the care or benefits you receive.

An elderly woman

Those needing long-term residential care will have their care needs assessed by their Local Authority. The council will also carry out a means-tested financial assessment to decide whether the person should pay part of or all the care fees, and how much the Local Authority will contribute.

If you are having issues with any of the below, we might be able to help.

  • Domiciliary care
  • Getting a care assessment
  • Continuing Heath Care Funding
  • Care home top-up fees
  • Other care related issues
  • Disabled Facility Grants

Our advocacy team will provide support and assistance as quickly as possible, but please note we cannot respond immediately.

If you have an immediate concern (especially around safeguarding) you should engage directly with your Local Authority (adult services or children's services) or the police who have a statutory responsibility to help.

If you require benefits advice, take a look at the ways we can help.

Get in touch

To find out more, or discuss your case email or call 0300 102 1919. Alternatively, you can submit a query online.

Am I eligible for support?

View our eligibility checklist to see if you would qualify for help.