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Welfare Services Navigator

Location: London
Term: Permanent/Full Time
Salary: Circa £32,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to the 40,000 plus people who benefit from our services. Working at the Fund is more than sitting at your desk. In this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

Do you want to play a part in what we do? 

People are at the heart of what we do. Together we:

  • Help reduce social isolation and loneliness among veterans.  
  • We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs. 
  • We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years. 
  • We provide grants to help with the cost of living. But this is just a few of the ways we help.

Working at the Fund means you can play your part in changing the lives of people who serve or have served in the RAF and supporting them through some of life’s challenges. It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most. 

Join The RAF Family and play your part in making a difference.

We are seeking an individual with a compassionate and flexible approach to welfare delivery, who is highly organised, analytical and an articulate communicator.  You will provide advice and information via the Fund helpline, email, and web chat.  This includes advising the RAF Family on the financial and support services that the Fund provides and how to access this support. In addition, you will provide information on statutory and charitable support that might be available.  

You will also provide ongoing support to members of the RAF family during the application phase by liaising with our internal caseworkers, caseworking partners and other agencies. In order to ensure that the RAF Family receives the welfare assistance that they need. 
The successful candidate will be pro-active and will have experience of taking helpline calls and providing advice and information.  They will be able to demonstrate an ability to relate to people of all ages, especially older beneficiaries, in a compassionate manner.  This will be backed up by a strong administrative and database use along with good Microsoft Office and keyboard skills suited to working in a paperless office.

See the job profile for this role. For an informal discussion about the role please contact Sasha Bossuot, Welfare Services Manager on 0207 307 3354.

The role is based in our London office, with the expectation to work a minimum of three days in the office and two days at home. The successful candidate for this role will need to be DBS checked at the basic level and prove they have the right to work in the UK.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and providing examples of how you meet the person specification to, Pete Thompson, Head of HR, RAF Benevolent Fund, 67 Portland Place, W1B 1AR, email

The closing date for applications is Monday 19 February 2024 at 5.00pm. Please note that interviews will be held on Thursday 29 February 2024.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.